![]() You can continue to communicate with the Lab via email or by updating the INC# in your MyKaspersky account. The Lab may ask for traces, they will guide you with procedures to capture these. When the INC is submitted, you’ll receive an automated email with an INC#, then, within 5 business days, a KL (human), will contact you, by email. Select 9.2.17.18, and mention in the Prb description details, your version is 9.2.16.26. ![]() ![]() Note: (Template) KPM versions are: 9.2.17.18, 9.2.15.18, the version you’re trying to run is 9.2.16.26, which doesn’t exist on the template□, all of which (imo) will not be related to KPM crash issue, but I mention this, to let you know, when you’re raising the incident request, you don’t waste a heap of time, trying to classify the INC correctly. ![]() Please escalate the (iOS) KPM crash issue to Kaspersky Lab Technical Support, complete the template as per my image,Īttach the logs and if there are: User Diagnostic Reports, attach those as well please? ![]()
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